Completum Clinical

Completum Clinical is committed to protecting your privacy. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. This Privacy Policy describes the main types of personal information we may have access to and process within the organization, how we collect, use, disclose and otherwise process personal information in connection with our websites, and other services, and explains the rights and choices available to individuals with respect to their information.

This Privacy Policy defines our commitment to comply with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Principles for all personal information received from the EU and/or Switzerland in reliance on the Privacy Shield. In addition, this Privacy Policy also describes how we comply with data privacy laws and regulation including but not limited to the EU General Data Protection Regulation (Regulation (EU)2016/679) “(GDPR)” and other data privacy and confidently requirements.

By visiting this website, you are accepting the practices described herein.

Types of Personal Information and How We Collect It

Information You Give Us

We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, company name, email addresses, and billing information. We may also collect demographic information, such as your business or company information.

We may ask you to provide information for various reasons, including when you:

  • Use our website;
  • Request quotes, services, support or information;
  • Place orders for services;
  • Interact with us via social media;
  • Contact us

Information Automatically Collected

We do not automatically collect information.

How We Disclose Your Personal Information

Except as described in this Privacy Policy, we do not share the personal information that you provide to us with other organizations. We may disclose personal information to third parties following the execution of a mutual confidentiality agreement and under the following circumstances:

  • Business Partners – We may disclose your personal information to carry out transactions you request with business partners that help us customize, analyze and/or improve our communication or relationship with you and/or provide our services to you. We may also provide this information to business partners with whom we may jointly offer products or services, or whose products or services may be of interest to you. Please note that while we will only disclose your information with business partners who share our commitment to protecting your personal information, we do not control the privacy practices of these third-party business partners.
  • Compliance with Laws and Law Enforcement; Protection and Safety – We may disclose information about you 1) In response to lawful requests by public authorities, including to meet national security or law enforcement requirements; which enforcement authority has jurisdiction over the organization’s compliance with the Framework, and the organization’s liability in cases of onward transfer of data to third parties or in response to subpoenas, court orders, or other legal or regulatory process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us 2) When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our Clients, or others; and in connection with our Terms of Use and other agreements 3) In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy

Your Rights With Respect to Your Personal Information

According to the data protection and privacy regulation where you live, you may have certain rights with response to your personal information.

Your rights may include, under certain terms and conditions set in the Privacy Shield Principles, the EU General Data Protection Regulation (GDPR) or other applicable law

  • Right of Access to your personal data processed by us
  • Right of Rectification of inaccurate or incomplete personal data
  • Right to Erasure of your personal data (“Right to be Forgotten”)
  • Right to Restriction of Processing for a certain period or under certain conditions
  • Right to Data Portability of your personal data to another data controller in a structured format;
  • Right to Object the processing of your personal data. Specifically, you have the right to object further processing of your personal data for direct marketing purposes.
  • Right to File a Complaint with the applicable data protection authority in your country

Should you wish to exercise any of these rights, please contact us.

Choices with Respect to Your Personal Information

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Your personal information is processed based on several legal bases, including your consent. You can withdraw your consent at any time by contacting us. Other legal bases, including statutory or contractual requirements that apply to you or our Client might remain intact even following the withdrawal of your consent.

Security and Data Retention

We retain personal information we collect for different periods, depending on the type of information, the period of our contract with our clients, legal requirements regarding certain types of data, and other factors. Generally speaking we will retain your personal information for as long as necessary to fulfil the purposes of which we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Legal Bases for Processing

We are required to inform you of the legal bases of our processing of your personal information, which are described in the list below.

  • To provide a service – processing is necessary to perform the contract governing our provision of the services or to take steps that you request prior to signing up for the services.
  • To communicate with you; to create anonymous data for analytics; and for compliance, fraud prevention and safety: These processing activities constitute our legitimate interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • To comply with law: processing is necessary to comply with our legal obligations
  • With your consent: processing is based on your consent. Where we rely on your consent you have the right to withdraw it anytime

If you have questions about the legal bases of how we process your personal information, contact us.

Children’s Privacy

This is a general audience website and is not intended to or designed to neither attract children under aged 13, nor do we offer services directed to such children. We do not collect personal information from any person we actually know to be under the age of 13.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time and will do so in compliance with Privacy Shield. If we do update the Privacy Policy, we will revise the policy’s effective date, included at the end of policy. We encourage you to periodically review this statement to be informed of how we are protecting your personal information. In all cases, your continued use of the website and services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

International Transfer of Personal Information

If you are visiting our website or using our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. We have put in place measures to ensure that adequate protection is provided to such data where legally mandated. Countries outside the European Union do not always gave strong data protection laws; however your personal information is protected in accordance with this Privacy Policy and applicable laws (including GDPR). By using our website and services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

We comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and/or Switzerland to the United States. We have certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit: https://www.privacyshield.gov/.

We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Our accountability for personal information that we receive under the Privacy Shield and subsequently transferred to a third party is described in the Privacy Shield Principles. In the context of an onward transfer, we have responsibility for the processing of personal information we receive under the Privacy Shield and subsequently transferred to a third party acting as an agent on our behalf. We remain liable under the principles if a third party that we engage to process personal information on our behalf does so in a manner inconsistent with the principles, unless we prove that we are not responsible for the event giving rise to the damage.

Dispute Resolution

In compliance with the Privacy Shield Principles, we commit to resolve complaints about our collection or use of your personal information. European Union and/or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at the above address or via email.

We commit to cooperate with the panel established by the EU data protection authorities (DPAs) and/or the Swiss Federal Data Protection and Information Commissioner, as applicable, and comply with the advice given by the panel and/or Commissioner, as applicable, with regard to data transferred from the EU and/or Switzerland. We have chosen the EU Data Protection Authorities (EU DPAs) through the United States Council for International Business USCIB acting as a trusted third party on behalf of the European Union (EU) Data Protection Authorities to serve as an independent recourse mechanism (IRM) for dispute resolution arising from collection, use, and retention of personal Information transferred from EU member countries to DSG. We have chosen the Swiss Federal Data Protection and Information Commissioner (FDPIC) to serve as an independent recourse mechanism (IRM) for dispute resolution arising from collection, use, and retention of personal Information transferred from Switzerland to DSG

Under certain conditions you may have the possibility to invoke binding arbitration for complaints regarding Privacy Shield compliance (EU-U.S. Privacy Shield and/or Swiss-U.S. Privacy Shield) not resolved by any of the other Privacy Shield mechanisms-see the following link for additional information- https://www.privacyshield.gov/article?id=ANNEX-I-introduction

This Privacy Policy is effective as of 24JUN2023.